![]() The screen header does claim there's a 10% discount offer for extending contracts.īe aware that, by changing tariffs, you will also be starting a new minimum contract period. As it's title suggests the same page is the kick-off spot for both tariff changing and contract extending so, once you've registered/logged in with your account (SIM) number, do pay attention to which options you click. You can either call the specific help-line shown in the Post-paid mobile section in Tarifwechsel: Alles auf einen Blick or do it yourself online here Vertragsverlängerung/Tarif wechseln bei o2. Well, you may find they are willing to allow you to transfer to a more competitive tariff but it does depend on which precise tariff you are on now as to which one/s they'll let you choose from. Who can you complain to? TT! Why? Because, just occasionally, TTers will listen and empathize which, I suspect, is about as much as you can hope to get in exchange anywhere. Whether or not we believe it's a consumers responsibility to follow a company's pricing strategies is moot since we sign contracts accepting their T&Cs (AGBs in Germany) at least one clause of which advises us that changes in their pricing structures (aka Tarife) will be made known on their website and that, unless we wish to pay them by adding us to a postal (junk) mailing list, it us up to us to keep checking that site for changes. ![]() The main players in the mobile phone market have, in combination with all the branded phone makers (who didn't even need to build in obsolescence once shopper's became convinced that it's a fashion accessory), been successfully manipulating the public for a generation so they're not likely to change their policy to please a minority of their customers any time soon. It may seem to be unfair to treat loyal customers in such a manner but that's just a typical sign of the trickle-down effect of the post-ThatcheReagenomix short-termist concentration of stock market traders on quarterly turnover results and the high-bonus payments managers are bribed with for boosting their firm's perceived 'stakeholder value'. Enough with making other people you don't even know happy – it's time to please yourself! By sticking with it for 5 years you've probably made o2's management and investors quite happy too. The shop's franchisee, manager and your salesperson should have been very happy about your decision too, at least at the end of the second month of your contract when they shared the X00,00 commission. Hopefully you were happy about your decision for at least a few months. On top of that bureaucratic German is like a whole different dialect.ĥ years ago when you signed the contract it did seem reasonable, not only to you, because you were told it would work for you which you accepted, but also to the salesperson who was convincing enough to be sure that that tariff was what you were sold. I am trying to learn German but it takes years to grow confident with it, especially if you don't have much chance to practise. Now that I am aware quite how treacherous it can be in Germany, next time I live there I will be far more vigilant about small print and giving away access to my bank account and if anyone tries to bully me into signing anything or giving away any details then I will be far less diplomatic next time. I didn't sign but it took a long while to get rid of him. I remember when someone knocked on my door trying to get me to sign up to some charity and really would not accept it when I said I would take the pamphlet and read it rather than sign up there and then. Those are some real horror stories about people getting chased after for money. The free number they give out doesn't work in the UK. He even paid Vodafone to cancel it and they are still charging him. We upgraded to cable in my parent's German house, Vodafone sent us to Kabel Deutschland who gave us a new telephone line but now he can't cancel the original phone line. Ironically enough I heard yesterday that my dad (a native German) is having similar problems with Vodaphone. Grr! Now I know how it feels to be chattel. It was addressed to my husband and referred to me as his wife under his surname even though I personally informed the gemeinde by post using my maiden name. ![]() I am even going to send them a copy of my marriage certificate because the abmeldung gave me the wrong surname. So it turns out that they do automatically extend a year's contract each time. I will then need to pay 3 months of the contract and if they don't hear from me then they will cancel it in September 2015. ![]() The letter is at my parent's place but my dad read it out and it said that I need to give them proof of residency and work in Scotland as well as my abmeldung. Since posting on their forum when logging into and making a fuss I have been sent a hard copy of a letter and a scan of a form by email.
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